Healthcare Courier Dispatcher — Fast-Paced Route & Dispatch

Meritus Health Inc; Hagerstown (MD); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Paid Time Off from day one

401(k) plan

Education assistance program

Employee assistance program

Shift differential for evening/night

Résumé du poste

Meritus Health is seeking a detail-oriented Courier Dispatcher to coordinate daily courier dispatch activities, manage routes, and prioritize requests. You will monitor progress, handle time-sensitive materials, and communicate clearly with courier staff and customers to ensure secure, on-time deliveries.

The role requires strong organization, multitasking, and the ability to adapt to changing priorities in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• Ability to coordinate multiple routes, schedules, customer requests, written instructions, and department procedures with minimal supervision.
• Ability to communicate clearly by phone, radio, email, and dispatch systems.
• Ability to appropriately coordinate confidential, secured, time-sensitive, and regulated materials according to department procedures.

Responsabilités

• Coordinate daily courier dispatch activities, assign routes, and adjust schedules to support timely pickups and deliveries.
• Receive, prioritize, and dispatch scheduled and unscheduled pickup and delivery requests.
• Monitor route progress and communicate delays, service interruptions, or changes promptly.
• Provide courteous and responsive service to internal and external customers while representing Meritus Health professionally.
• Coordinate special handling requirements for STAT, temperature-sensitive, confidential, secured, and chain-of-custody items.
• Communicate special instructions and service needs clearly to courier staff.
• Monitor vehicle availability, route coverage, staffing levels, and operational needs.
• Track shift schedules, call-offs, delays, and route coverage concerns.
• Assist with route coverage planning, priority calls, weather-related changes, and other operational needs.
• Maintain accurate dispatch logs, route records, tracking information, and required documentation.
• Document and communicate vehicle maintenance concerns, safety issues, accidents, and route disruptions.
• Support inventory of dispatch materials, keys, badges, phones, radios, scanners, and other assigned resources.

Connaissances

Route coordination

Dispatch coordination

Communication

Multi-route management

Formation

High school diploma or equivalent

Outils

Dispatch software

Route tracking tools

Phones and radios

Scanners

Description du poste

Meritus Health is seeking a detail-oriented Courier Dispatcher to coordinate daily courier dispatch activities, manage routes, and prioritize requests. You will monitor progress, handle time-sensitive materials, and communicate clearly with courier staff and customers to ensure secure, on-time deliveries.

The role requires strong organization, multitasking, and the ability to adapt to changing priorities in a fast-paced healthcare environment.