Healthcare Logistics Coordinator: On-Time Deliveries

DHL Group; Westwood (MA); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) match

Tuition reimbursement

Career advancement

Job summary

SDS Rx, powered by DHL, is seeking a Logistics Coordinator to join our healthcare logistics team in the US. You will oversee daily transportation and delivery operations, coordinate with drivers, warehouses, and customers, and ensure timely, accurate, and cost-efficient service.

Ideal candidates have 1–3 years of logistics or supply chain experience, strong organizational and communication skills, and proficiency with Microsoft Office and transportation management concepts.

Qualifications

• 1–3 years of logistics, transportation, dispatch, customer service, or supply chain experience preferred.
• Experience in route planning, fleet operations, or transportation management systems is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and manage competing priorities.
• Proficient in Microsoft Office Suite, including Excel, Outlook, and Teams.
• Strong problem-solving and decision-making skills.
• Ability to analyze transportation data and identify operational improvements.

Responsibilities

• Coordinate and monitor daily transportation schedules and delivery routes.
• Dispatch drivers and provide real-time support for route adjustments and service issues.
• Track shipments and deliveries to ensure on-time performance.
• Communicate with customers regarding delivery status, delays, and service concerns.
• Maintain accurate transportation records, reports, and system updates.
• Investigate and resolve delivery discrepancies, customer complaints, and operational challenges.
• Monitor driver productivity, route efficiency, and service metrics.
• Ensure compliance with DOT, company, customer, and safety requirements.
• Assist with driver onboarding, training, and operational support.
• Coordinate with warehouse, pharmacy, and customer teams to ensure service expectations are met.
• Support payroll, billing, toll management, and other transportation-related administrative functions as assigned.
• Participate in continuous improvement initiatives to enhance operational performance and customer satisfaction.

Skills

Route planning

Fleet operations

Transportation management systems

Organizational skills

Communication skills

Problem-solving

Data analysis

Time management

Tools

Microsoft Excel

Outlook

Teams

Job description

SDS Rx, powered by DHL, is seeking a Logistics Coordinator to join our healthcare logistics team in the US. You will oversee daily transportation and delivery operations, coordinate with drivers, warehouses, and customers, and ensure timely, accurate, and cost-efficient service.

Ideal candidates have 1–3 years of logistics or supply chain experience, strong organizational and communication skills, and proficiency with Microsoft Office and transportation management concepts.