Entry-Level Help Desk Analyst | Healthcare IT Support

Sgmc-Health-1; Valdosta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with employer match

Paid Time Off

Low Healthcare Insurance Premiums

Employee discounts

Short-Term Disability

Job summary

SGMC Health is seeking a Help Desk Analyst I to serve as the frontline contact for information systems incidents and service requests. You will operate independently during shifts within the Help Desk/NOC, coordinating Tier 1 tasks and delivering reliable technical support to maintain system availability critical to patient care.

The role requires a High School Diploma, with preferred Associate or technical degrees, and active CompTIA A+ within six months.

Qualifications

• High School Diploma or GED is required.
• Associate Degree in Computer Science, Information Systems, or related field (Preferred).
• Vocational/Technical Degree in Computer Information Systems or related field (Preferred).
• Active CompTIA A+ certification at hire, or ability to obtain within six months.
• PHDA certification strongly recommended for continued professional development.

Responsibilities

• Serve as frontline point of contact for SGMC Health Information Systems incidents and service requests.
• Coordinate and execute Tier 1 Help Desk and computer operations functions.
• Provide reliable, consistent technical support while maintaining operational stability.
• Support Enterprise Applications, EPIC EMR, and Information Security & Technology systems.
• Work shifts within Help Desk/NOC environment and ensure patient care impact is minimized.

Skills

Customer interaction

Desktop troubleshooting

OS troubleshooting

Printer & peripherals

Education

High School Diploma or GED

Associate Degree (CS/IS or related)

Vocational/Technical Degree (CIS or related)

CompTIA A+ certification (required within 6 months)

PHDA certification recommended

Job description

SGMC Health is seeking a Help Desk Analyst I to serve as the frontline contact for information systems incidents and service requests. You will operate independently during shifts within the Help Desk/NOC, coordinating Tier 1 tasks and delivering reliable technical support to maintain system availability critical to patient care.

The role requires a High School Diploma, with preferred Associate or technical degrees, and active CompTIA A+ within six months.