IT Technician

SGS Consulting; Lake Michigan Beach (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

SGS Consulting in Michigan is seeking an IT Technician to support customers by resolving semi-complex technical account and connectivity problems and by maintaining an incident log for recurring issues. The role expects 1–3 years in IT support, plus knowledge of access management and multi-platform user administration, with ServiceNow ITSM, Mainframe, and Active Directory experience preferred.

A HS Diploma or equivalent is required, with healthcare environment experience considered a plus for

Qualifications

• 1–3 years of IT support or service desk experience required.
• Experience in Access Management and health-care environments preferred.
• Basic account management across multiple platforms.

Responsibilities

• Resolve semi-complex technical account and connectivity problems.
• Maintain documented incident logs for recurring issues.
• Perform semi-complex work within technical or paraprofessional area.
• Identify and resolve issues; refer complex problems to other teams.
• Document and refer complex problems to other support teams.

Skills

Access Management

Help Desk

Service Desk

IT Support

Account Management

ServiceNow ITSM

Mainframe

Active Directory

Education

HS Diploma or equivalent

Tools

ServiceNow ITSM

Mainframe

Active Directory

Job description

Job Responsibilities:

• Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
• Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
• The IT Technician performs semi-complex work within technical or paraprofessional area.
• Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Documents and refers complex, unusual problems to other support teams.
• Skills: ; Required Skills & Experience:
• One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
• Basic account management skills and knowledge in regards to the creation, modification and termination of user accounts across multiple platforms.

Skills:

• Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
• ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred.

Education/Experience:

• HS Diploma or equivalent.