Healthcare IT Technician — Enterprise Tech Support

Valley Health; Winchester (VA); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Health Plan

Dental and Vision Insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Wellness Program

Discounts

Job summary

Valley Health is seeking an IT Technician to deliver enterprise-level technical support for hardware and software. You will install, configure, and troubleshoot systems, with support via in-person, phone, email, or remote desktop.

Responsibilities include prioritizing incidents, logging resolutions, and providing user training while maintaining SLAs and asset records. Requires strong customer service and ability to work in a fast-paced healthcare IT environment.

Qualifications

• High School Diploma or GED required.
• Post-Secondary Technical Training required.
• certification requirements may be satisfied in lieu of experience.

Responsibilities

• Provide enterprise-level technical support for Valley Health customers/vendors.
• Install, configure, troubleshoot hardware and software.
• Support may be in person, by phone, email, or remote desktop.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Remote support

Education

High School Diploma or GED

Post-Secondary Technical Training

Tools

Active Directory

Microsoft Exchange

Anti-Virus software

Infoblox

Patch Manager

AnyConnect

Bomgar

Ground Control

Job description

Valley Health is seeking an IT Technician to deliver enterprise-level technical support for hardware and software. You will install, configure, and troubleshoot systems, with support via in-person, phone, email, or remote desktop.

Responsibilities include prioritizing incidents, logging resolutions, and providing user training while maintaining SLAs and asset records. Requires strong customer service and ability to work in a fast-paced healthcare IT environment.