Healthcare IT Support Technician

Move Vertical; Daytona Beach (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Move Vertical is seeking an IT Support Technician to provide frontline technical assistance to clinical and administrative staff across the health system.

The role covers hardware, software, and network issues, with a focus on patient data privacy and HIPAA compliance. Travel between nearby facilities may be required, and candidates should be dependable, service oriented, and able to explain technical concepts clearly to users with varying levels of experience.

Qualifications

• High school diploma or GED required or equivalent experience.
• Experience with Windows operating systems and common business applications preferred.
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, and Excel is important.
• Experience documenting work in a ticketing system and communicating with users.

Responsibilities

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff.
• Troubleshoot desktop computers, laptops, monitors, printers, scanners, mobile devices, and related peripherals.
• Install, configure, deploy, and replace computers and other IT equipment.
• Troubleshoot Windows operating systems and common business applications.
• Assist users with password resets, account-access issues, and basic Microsoft 365 applications.
• Support network connectivity, Wi-Fi, printers, and peripheral devices.
• Respond to help desk tickets and document troubleshooting steps and resolutions.
• Escalate complex technical issues to the appropriate IT support team.
• Travel between nearby healthcare facilities may occasionally be required.

Skills

Customer service

Troubleshooting

Windows OS

Microsoft 365

Ticketing system

HIPAA knowledge

Education

High school diploma or GED

Associate degree or relevant IT coursework

Tools

Active Directory

Job description

Move Vertical is seeking an IT Support Technician to provide frontline technical assistance to clinical and administrative staff across the health system.

The role covers hardware, software, and network issues, with a focus on patient data privacy and HIPAA compliance. Travel between nearby facilities may be required, and candidates should be dependable, service oriented, and able to explain technical concepts clearly to users with varying levels of experience.