Healthcare IT Support Technician: Network & End-User Expert

Citizen Advocates, Inc.

Town of Malone (NY)

On-site

USD 30,000 - 43,000

Full time

12 days ago

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Job summary

Citizen Advocates, Inc. is seeking a Network IT Support Technician to provide frontline technical support across multiple sites in Malone, NY. You will handle hardware, software, network, and account issues, using the ticketing system, Teams, and on-site visits.

The role blends remote troubleshooting with hands-on work and requires strong customer service and HIPAA-compliant practices. Responsibilities include device deployment, asset tracking, and supporting IT projects at clinical,

Qualifications

High school diploma or equivalent and combination of education and experience is required.
Three to five years of related technical experience in a help desk environment supporting Desktop and Microsoft Office Suite preferred.
Must have a valid New York State Driver’s License and reliable transportation.

Responsibilities

Provide technical support to end users for hardware, software, and network issues.
Review incoming tickets for accuracy, completeness, and scope.
Communicate with end users to clarify requests and provide updates.
Respond to requests via ticketing system, email, Teams, and walk-up interactions.
Diagnose, research, and resolve issues; escalate when necessary.
Install, configure, and upgrade workstation hardware and software.
Manage end-user accounts, permissions, and system access.
Maintain inventory of hardware and software assets.