Healthcare IT Support Tech – Desktop & MACs

HCA Healthcare; Virginia (MN); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Educational support

Employee Stock Purchase Plan

Job summary

StoneSprings Hospital Center, part of HCA Healthcare, is seeking a Technical Analyst to support desktop equipment and serve as the primary technical resource for end-user incidents. You will work with IT staff across divisions and participate in 24x7 on-call support as rotations require.

The role requires a bachelor’s degree in information systems or healthcare-related field, at least one year of IT experience, and preferred A+ / Microsoft certifications with a valid driver’s license.

Qualifications

• Bachelor’s degree in information systems or healthcare-related field preferred.
• One year of IT experience required.
• A+ and Microsoft Product certifications preferred.

Responsibilities

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, delivering a superior customer support experience.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs) as needed.
• Maintain documentation for each incident or request, escalate complex problems per procedures.
• Aid and train users on division and facility technology.

Skills

Customer support

Problem analysis

Documentation

Education

Bachelor’s degree in information systems or healthcare-related field

Tools

Service Desk software

Job description

StoneSprings Hospital Center, part of HCA Healthcare, is seeking a Technical Analyst to support desktop equipment and serve as the primary technical resource for end-user incidents. You will work with IT staff across divisions and participate in 24x7 on-call support as rotations require.

The role requires a bachelor’s degree in information systems or healthcare-related field, at least one year of IT experience, and preferred A+ / Microsoft certifications with a valid driver’s license.