Healthcare IT Desktop Support Analyst

HCA Healthcare

Webster (TX)

On-site

USD 55,000 - 75,000

Full time

7 days ago

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Benefits offered by this job

401(k) match

Employee stock purchase plan

Tuition assistance

Dependent scholarships

Fertility and family building benefits

Job summary

HCA Houston Healthcare Clear Lake is seeking a Technical Analyst to implement and support facility and division desktop equipment, serving as the primary technical resource for end-user incidents reported to the Service Desk. You will respond to issues and provide hands-on support to simple to moderate inquiries.

You'll log problems, perform MACs as needed, and maintain incident documentation, elevating complex problems per procedures.

Qualifications

Bachelor’s degree in information systems or a healthcare-related field preferred.
One year of IT experience required.
A+ and Microsoft Product certifications preferred.
Valid state driver’s license required.
Occasional intermittent local travel may be required.

Responsibilities

Respond to and resolve end user inquiries for division or facility computer systems with a superior customer support experience.
Analyze and provide hands-on support for simple to moderate inquiries.
Log and track problems; review problem tracking databases.
Perform facility-based moves, adds, and changes (MACs) as needed.
Maintain documentation for each incident or request and escalate complex issues as required.
Aid and train users on division and facility technology.