Endpoint IT Support Technician — On-Site & After-Hours

Samaritan Medical Center; United States; On-site; USD 30,000 - 38,000; Full time

Job summary

Samaritan Medical Center is seeking an IT Support Specialist to deliver in-person and virtual technical support for endpoints, operating systems and software. You will handle incoming calls during scheduled shifts, create ticket records and aim for first-call resolution while protecting PHI per HIPAA and organizational policies.

The role requires familiarity with Windows, PC hardware, Active Directory, Microsoft 365, and ticketing systems, plus strong communication and time-management skills.

Qualifications

• Requires CompTIA A+ certification or Associates in Information Technology.
• Minimum of 1 year IT support experience.
• Proficient with Windows, PC hardware, peripherals and common business software.

Responsibilities

• Provide in-person and virtual IT support for endpoints, OS and software.
• Answer calls during scheduled shifts; create ticket records and strive for first-contact resolution.
• Authenticate callers per internal guidelines before accessing PHI or sensitive data.

Skills

CompTIA A+

IT support

Windows

PC hardware

Active Directory

Microsoft 365

Endpoint management

Ticketing systems

Communication skills

Time management

Deskside support

On-call rotation

Lifting 50 lbs

Education

Associates in Information Technology

CompTIA A+ certification

Job description

Samaritan Medical Center is seeking an IT Support Specialist to deliver in-person and virtual technical support for endpoints, operating systems and software. You will handle incoming calls during scheduled shifts, create ticket records and aim for first-call resolution while protecting PHI per HIPAA and organizational policies.

The role requires familiarity with Windows, PC hardware, Active Directory, Microsoft 365, and ticketing systems, plus strong communication and time-management skills.