Healthcare IT Support Specialist — Imaging & Devices

AdventHealth; United States; On-site; USD 31,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Full-time Schedule

Day Shift

Job summary

AdventHealth is seeking an IT Support Technician to install hardware and software on devices and operating systems, document work in the ticket system, and lead IT projects within timeframes. You will maintain SOPs, support AV technology, and create knowledge bases for staff.

Requires strong troubleshooting, imaging skills, and IT security knowledge; healthcare environment experience is preferred. On-site role with full-time schedule and day shifts at the Shawnee Mission, KS facility.

Qualifications

• Associate degree or equivalent in computer/tech field preferred.
• Proficient with Windows/macOS and Microsoft Office.
• Experience imaging devices and managing IT assets.

Responsibilities

• Installs hardware and software on devices and OSes.
• Documents details in internal service ticket system.
• Leads small to mid-size IT projects within timeframes.
• Maintains SOPs for field operations and inventory.
• Supports audio-video tech and creates knowledge bases.
• Performs proficient repairs and collaborates with vendors.

Skills

Microsoft Office proficiency

OS proficiency (Windows/macOS)

Device imaging process

Mobile devices hardware

Projects and time tracking

Advanced troubleshooting

Workstation management software

IT security best practices

IT networking basics

Customer service skills

Healthcare environment experience

Education

Associate degree

High School Diploma or equivalent

Field of Study: computer/technology

Job description

AdventHealth is seeking an IT Support Technician to install hardware and software on devices and operating systems, document work in the ticket system, and lead IT projects within timeframes. You will maintain SOPs, support AV technology, and create knowledge bases for staff.

Requires strong troubleshooting, imaging skills, and IT security knowledge; healthcare environment experience is preferred. On-site role with full-time schedule and day shifts at the Shawnee Mission, KS facility.