Healthcare IT Support Specialist II

Kettering Health Network; Hamilton (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Kettering Health Hamilton is seeking a Client Support Services Tech II to deliver advanced technical support for end-users in a healthcare IT environment. You will resolve hardware, software, and peripheral issues, respond to Level I and II incidents, maintain documentation, and assist with user training while upholding data security and compliance standards.

This full-time role in Hamilton, OH requires a relevant IT background and aligns with Kettering Health’s mission and values.

Qualifications

• High school diploma or equivalent (or equivalent combination of education and experience).
• 2–4 years of experience in technical support, help desk or related IT role.
• None required.

Responsibilities

• Provide advanced technical support for end-users, resolving hardware, software and peripheral issues.
• Respond to Level I and II incidents and maintain documentation.
• Assist with user training while upholding data security and compliance standards.
• Carry out other duties aligned with Kettering Health’s mission and values.

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Computer Science or Information Technology

Job description

Kettering Health Hamilton is seeking a Client Support Services Tech II to deliver advanced technical support for end-users in a healthcare IT environment. You will resolve hardware, software, and peripheral issues, respond to Level I and II incidents, maintain documentation, and assist with user training while upholding data security and compliance standards.

This full-time role in Hamilton, OH requires a relevant IT background and aligns with Kettering Health’s mission and values.