Client Support Services Tech II - IS CLIENT SUP SVC

Kettering Health Network; Hamilton (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Kettering Health Hamilton is seeking a Client Support Services Tech II to deliver advanced technical support for end-users in a healthcare IT environment. You will resolve hardware, software, and peripheral issues, respond to Level I and II incidents, maintain documentation, and assist with user training while upholding data security and compliance standards.

This full-time role in Hamilton, OH requires a relevant IT background and aligns with Kettering Health’s mission and values.

Qualifications

• High school diploma or equivalent (or equivalent combination of education and experience).
• 2–4 years of experience in technical support, help desk or related IT role.
• None required.

Responsibilities

• Provide advanced technical support for end-users, resolving hardware, software and peripheral issues.
• Respond to Level I and II incidents and maintain documentation.
• Assist with user training while upholding data security and compliance standards.
• Carry out other duties aligned with Kettering Health’s mission and values.

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Computer Science or Information Technology

Job description

Job Details

Kettering Health Hamilton | Hamilton | Full Time | First Shift

Responsibilities & Requirements

The Client Support Services Tech II provides advanced technical support for end-users, resolving hardware, software, and peripheral device issues to ensure reliable access to technology resources that support patient care and operational efficiency. This role responds to Level I and II incidents, maintains documentation, and assists with user training, all while upholding data security and compliance standards. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health’s mission, vision, values, and B Safe program.High school diploma or equivalent, or equivalent combination of education and experience.2–4 years of experience in technical support, help desk, or a related IT role.None required.

Preferred Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Experience providing technical support in a healthcare environment; familiarity with electronic health record (EHR) systems. CompTIA A+, Network+, or similar industry certification.