Healthcare IT Support Specialist I - Remote Options

Eye Care Partners Career Opportunities; Ballwin (MO); Hybrid; USD 42,000 - 54,000; Full time

Job summary

EyeCare Partners seeks an entry-level Technical Support Specialist I to assist corporate, administrative, and clinical users while developing technical and customer-service skills. This role supports Service Desk and Field Services with on-site or remote work potential.

Responsibilities include owning inbound issues, troubleshooting, and documenting resolutions, with opportunities to advance through coursework and certifications in a clinical environment.

Qualifications

• Foundational understanding of computer hardware, operating systems, software, networking, and troubleshooting.
• Ability to communicate technical information clearly to nontechnical customers.
• Demonstrated customer-service, organization, documentation, and problem-solving skills.
• Ability to complete the ECP Technical/Service Level I coursework, certifications, competency requirements, and technical validations.

Responsibilities

• Take ownership of inbound technology issues and service requests, working them through resolution or ensuring a clear and effective transfer of ownership when escalation is required.
• Diagnose and troubleshoot issues with urgency, recognizing that reliable technology directly supports clinical operations and patient care.
• Fulfill approved service requests accurately and within established procedures and service-level expectations.
• Prioritize work based on business impact, urgency, patient-care impact, and the needs of affected customers.
• Provide a responsive, respectful, and service-focused customer experience, demonstrating empathy and a commitment to helping customers remain productive.
• Collaborate with infrastructure, applications, networking, security, clinical technology, vendors, and other support teams to restore service and address customer needs.

Skills

Customer service

Clear communication

Technical troubleshooting

Documentation

Education

High School Diploma or GED

Tools

ITSM platform

Remote support tools

Job description

EyeCare Partners seeks an entry-level Technical Support Specialist I to assist corporate, administrative, and clinical users while developing technical and customer-service skills. This role supports Service Desk and Field Services with on-site or remote work potential.

Responsibilities include owning inbound issues, troubleshooting, and documenting resolutions, with opportunities to advance through coursework and certifications in a clinical environment.