Technical Support Specialist I - Remote Helpdesk

EyeCare Partners LLC; Leawood (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

EyeCare Partners LLC seeks an entry-level Technical Support Specialist I to support corporate, administrative, and clinical users. This role provides technology support with limited remote or hybrid opportunities, and includes onsite responsibilities at Sabates Eye Centers in Leawood, KS.

You will develop technical, customer-service, and operational skills while working with Service Desk and Field Services teams to restore services and assist patients and staff.

Qualifications

• Foundational understanding of computer hardware, operating systems, software, networking, and troubleshooting.
• Ability to communicate technical information clearly to nontechnical customers.
• Demonstrated customer‑service, organization, documentation, and problem‑solving skills.
• Ability to complete the ECP Technical/Service Level I coursework, certifications, competency requirements, and technical validations.
• Valid driver’s license and ability to travel will be required for Field Services assignments.

Responsibilities

• Take ownership of inbound technology issues and service requests, working them through resolution or ensuring a clear transfer of ownership when escalation is required.
• Diagnose and troubleshoot issues with urgency to support clinical operations.
• Fulfill approved service requests accurately and within procedures and SLAs.
• Prioritize work based on business impact, urgency, and patient-care impact.
• Provide a responsive, respectful, and service-focused customer experience.

Skills

Basic hardware & OS

Customer service

Effective communication

Onsite/remote support basics

Education

High School Diploma or GED

Job description

EyeCare Partners LLC seeks an entry-level Technical Support Specialist I to support corporate, administrative, and clinical users. This role provides technology support with limited remote or hybrid opportunities, and includes onsite responsibilities at Sabates Eye Centers in Leawood, KS.

You will develop technical, customer-service, and operational skills while working with Service Desk and Field Services teams to restore services and assist patients and staff.