Healthcare IT Support Specialist — Elevate End-User Tech

Talentify; Allen (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Nobis Rehabilitation Partners LLC in Allen, TX is seeking a Technical Support Specialist to oversee and maintain user hardware and software, ensuring a productive work environment for staff. This role focuses on resolving end-user issues across desktops, laptops, printers, phones, and related software.

You will be the first point of contact for computer and system concerns, help create troubleshooting materials, organize hardware warranties, and escalate complex problems to higher tiers when

Qualifications

• 2+ years of IT work experience, preferably in a healthcare environment.
• Professional written and interpersonal skills are essential when communicating with end users and vendors.

Responsibilities

• Utilize the IT Service Desk system to detail incidents and requests with steps and dates.
• Serve as the initial point of contact for computer and system concerns from users.
• Assist management in creating training and knowledge base materials for troubleshooting.
• Organize and file warranties and guides for computer hardware.
• Resolve hardware/software issues or escalate to higher support as needed.
• Provide superior customer service while communicating with users.
• Prioritize and manage multiple tasks and projects efficiently.
• Accept constructive feedback regarding software, hardware, or IT services.
• Work remotely with company service desk software as needed.
• Manage time and set realistic resolution deadlines.

Skills

Customer service

Communication

IT support

Education

Bachelor's degree in a computer related field

Job description

Nobis Rehabilitation Partners LLC in Allen, TX is seeking a Technical Support Specialist to oversee and maintain user hardware and software, ensuring a productive work environment for staff. This role focuses on resolving end-user issues across desktops, laptops, printers, phones, and related software.

You will be the first point of contact for computer and system concerns, help create troubleshooting materials, organize hardware warranties, and escalate complex problems to higher tiers when