Healthcare IT Support Analyst – Endpoints & EHR

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine Information Services seeks a Technical Support Analyst Associate to manage endpoint hardware, core software, and EHR systems across the NM environment. The role includes on-call duties and collaboration with IT teams to ensure seamless end-user support.

The position requires 0-3 years in technical support, knowledge of desktops, laptops, mobile devices, MS Office, and networking. A related degree or IT certification is preferred, with a strong commitment to patient-focused

Qualifications

• 0-3 years of experience in technical support or related discipline.
• Basic support knowledge of desktops, laptops, and mobile devices.
• Experience with MS Office, printers, telephony hardware, and network configurations (wired and wireless).

Responsibilities

• Maintain NM endpoint hardware and core software including devices, printers, telephony, and EHR systems.
• Provide business-use and technical guidance for end-user technologies.
• Participate in on-call support to ensure availability and performance of systems.

Skills

MS Office proficiency

Printer hardware

Networking basics

Mobile device support

Education

Bachelor’s Degree in a related field

IT related certification

Tools

EHR software

Job description

Northwestern Medicine Information Services seeks a Technical Support Analyst Associate to manage endpoint hardware, core software, and EHR systems across the NM environment. The role includes on-call duties and collaboration with IT teams to ensure seamless end-user support.

The position requires 0-3 years in technical support, knowledge of desktops, laptops, mobile devices, MS Office, and networking. A related degree or IT certification is preferred, with a strong commitment to patient-focused