Healthcare IT Support Specialist

alivi; Miami (FL); On-site; USD 45,000 - 58,000; Full time

Job summary

Alivi is seeking a first‑line technical support specialist to assist employees across the organization. You will troubleshoot incidents for endpoints, identity and access, collaboration tools, and core business apps, documenting steps and resolutions for future reference.

Collaborate with Systems Administration and Security to maintain reliable, secure operations, support onboarding/offboarding, MFA, and SharePoint/Teams workloads while delivering an excellent employee experience.

Qualifications

• High school diploma required; associate degree preferred.
• 6–12 months IT support or help desk experience preferred.
• Healthcare experience is strongly preferred.

Responsibilities

• Provide first-line technical support for endpoints, identity and access, collaboration tools, and business applications.
• Monitor and triage requests via phone, email, and the Jira Service Management portal; meet SLAs.
• Document steps, root cause (when known), and resolutions; escalate when needed.
• Assist with onboarding/offboarding and access provisioning across systems.
• Collaborate with Security and IT teams; participate in on-call rotations as needed.

Skills

Windows 10/11

Microsoft 365

Entra ID/Azure AD

Intune

Jira Service Management

Customer service

Bilingual English/Spanish

Education

High school diploma

Associate degree preferred

Equivalent practical experience

Tools

Jira Service Management

Job description

Alivi is seeking a first‑line technical support specialist to assist employees across the organization. You will troubleshoot incidents for endpoints, identity and access, collaboration tools, and core business apps, documenting steps and resolutions for future reference.

Collaborate with Systems Administration and Security to maintain reliable, secure operations, support onboarding/offboarding, MFA, and SharePoint/Teams workloads while delivering an excellent employee experience.