Healthcare IT Support Analyst – Endpoints & EHR

SmartRecruiters, Inc.; Winfield (IL); On-site; USD 72,925,000 - 105,734,000; Full time

Job summary

Northwestern Medicine Information Services is seeking a Technical Support Analyst Associate to maintain NM endpoint hardware and core software, including desktops, laptops, mobile devices, printers, telephony, operating systems, and the electronic health record.

The role requires 0-3 years of experience in technical support; a Bachelor’s degree in a related field is preferred, and IT certifications are a plus. On-call support is required to ensure system availability.

Qualifications

• 0-3 years of experience in technical support or related discipline.
• Bachelor’s Degree in a related field.
• I.T. related certification.

Responsibilities

• Maintains NM endpoint hardware and core software including desktops, laptops, mobile devices, printers, telephony and related hardware, operating systems, and NM’s electronic health record.
• Provides hardware and software deployment and participates in on-call support to ensure system availability.

Job description

Northwestern Medicine Information Services is seeking a Technical Support Analyst Associate to maintain NM endpoint hardware and core software, including desktops, laptops, mobile devices, printers, telephony, operating systems, and the electronic health record.

The role requires 0-3 years of experience in technical support; a Bachelor’s degree in a related field is preferred, and IT certifications are a plus. On-call support is required to ensure system availability.