Healthcare IT Service Desk Intern

HV Health and Safety; Deer Park (TX); Hybrid; USD 21,000 - 28,000; Part time

Job summary

HV Health and Safety seeks an IT / Service Desk Intern to support end-user computing across clinical, administrative, and field staff at the on-site clinic. You will handle incidents, provide hands-on desktop support, and assist with new-hire setups, asset management, and documentation while following healthcare privacy and cybersecurity requirements.

This three-month internship offers practical healthcare IT experience and mentorship from the IT team, with opportunities to learn incident

Qualifications

• Currently pursuing, or recently completed, a degree, diploma, certificate, or technical training in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of computer hardware, operating systems, software applications, networking, and troubleshooting methods.
• Familiarity with Microsoft Windows and Microsoft 365 applications is preferred.
• Interest in developing experience with service desk operations, ticketing systems, remote-support tools, software deployment technologies, and IT asset management.
• Strong customer-service and interpersonal skills.
• Clear written and verbal communication skills.
• Ability to work professionally with clinical, administrative, and field employees.
• Ability to follow documented procedures and maintain accurate records.
• Ability to organize work, manage competing priorities, and meet deadlines.
• Strong attention to detail when assigning, tracking, packaging, and shipping technology.
• Willingness to learn, ask questions, and accept coaching.
• Ability to maintain confidentiality and comply with healthcare privacy, cybersecurity, and organizational requirements.
• Ability to work independently and collaboratively as part of an IT team.

Responsibilities

• Serve as a point of contact for end-user technical support requests.
• Receive, prioritize, document, track, and resolve incidents and service requests.
• Provide courteous and timely technical assistance by phone, email, remote-support tools, and in person.
• Troubleshoot computer hardware, software, printers, network connectivity, mobile devices, and other common technology issues.
• Provide hands-on desktop support to clinical and administrative employees at the on-site clinic.
• Provide remote technical assistance to field employees.
• Escalate incidents to the appropriate IT team member or service provider when they cannot be resolved within the intern’s level of access or expertise.
• Help minimize technology disruptions that could affect clinical or business operations.
• Keep users informed about the status and expected resolution of their requests.
• Document troubleshooting steps, resolutions, and relevant information in the help-request tracking system.
• Follow established IT procedures, cybersecurity requirements, healthcare privacy practices, and service desk standards.
• Assist with maintaining technical documentation and end‑user support guides.
• Identify recurring technical issues and bring them to the attention of IT management.

Skills

IT basics

Windows & Office 365

Customer service

Communication skills

Record keeping

Teamwork

Confidentiality

Problem solving

Education

IT degree/diploma

Job description

HV Health and Safety seeks an IT / Service Desk Intern to support end-user computing across clinical, administrative, and field staff at the on-site clinic. You will handle incidents, provide hands-on desktop support, and assist with new-hire setups, asset management, and documentation while following healthcare privacy and cybersecurity requirements.

This three-month internship offers practical healthcare IT experience and mentorship from the IT team, with opportunities to learn incident