Healthcare IT Support Intern — Tech Ops & Help Desk

11400 Information Systems; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health is seeking a CFS Intern at Good Samaritan Hospital in Lafayette, CO to learn how to deploy, support, maintain and troubleshoot computers and devices. You will gain exposure to ITIL processes, ticketing, and enterprise security policies while supporting ongoing projects.

Under supervision, you will document, prioritize tasks, and collaborate with team members to reach department goals in a fast-paced, service-oriented environment.

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Responsibilities

• Under the direction of team members, learn to resolve minor computer issues.
• Adequately documents notes and resolution to issues in ITIL ticketing system.
• Updates support staff regularly on the status of projects, incidents, service requests.
• Responds to messages according to priority schedule.
• Under the direction of team members, learn to support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implements enterprise defined security policies (hardware and software).
• Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gains knowledge of the department’s / facility’s functions.
• Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
• Performs other duties as assigned.

Skills

Basic computer hardware

Written & verbal communication

Self-motivated

Customer service

Problem solving

Fast-paced environment

Office software

Education

High School Diploma or equivalent

Tools

ITIL ticketing system

Job description

Intermountain Health is seeking a CFS Intern at Good Samaritan Hospital in Lafayette, CO to learn how to deploy, support, maintain and troubleshoot computers and devices. You will gain exposure to ITIL processes, ticketing, and enterprise security policies while supporting ongoing projects.

Under supervision, you will document, prioritize tasks, and collaborate with team members to reach department goals in a fast-paced, service-oriented environment.