Healthcare IT Service Desk Intern (On-site & Remote)

HV Health & Safety; Deer Park (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Zohorecruit is seeking an IT / Service Desk Intern to help ensure reliable operation of computers, software, and related technology for our clinical, administrative, and field employees. The intern will handle end-user requests, document steps, and provide hands-on desktop support at the on-site clinic, with remote assistance for field staff.

The role emphasizes healthcare privacy, cybersecurity, and adherence to IT procedures, while offering growth through certifications and mentorship from the

Qualifications

• Pursuing or recently completed IT-related degree or training.
• Basic understanding of computer hardware, operating systems, software applications, networking, and troubleshooting methods.
• Familiarity with Microsoft Windows and Microsoft 365 applications.
• Interest in service desk operations and IT support.
• Strong customer-service and interpersonal skills.
• Clear written and verbal communication.
• Ability to work with clinical, administrative, and field employees.
• Ability to follow procedures and maintain records.
• Ability to organize work and meet deadlines.

Responsibilities

• Serve as a point of contact for end-user technical support requests.
• Receive, prioritize, document, track, and resolve incidents and service requests.
• Provide courteous and timely technical assistance by phone, email, remote-support tools, and in person.
• Troubleshoot computer hardware, software, printers, network connectivity, mobile devices, and other common technology issues.
• Provide hands-on desktop support to clinical and administrative employees at the on-site clinic.
• Provide remote technical assistance to field employees.
• Escalate incidents to the appropriate IT team member or service provider when they cannot be resolved within the intern’s level of access or expertise.
• Help minimize technology disruptions that could affect clinical or business operations.
• Keep users informed about the status and expected resolution of their requests.
• Document troubleshooting steps, resolutions, and relevant information in the help-request tracking system.
• Follow established IT procedures, cybersecurity requirements, healthcare privacy practices, and service desk standards.
• Assist with maintaining technical documentation and end‑user support guides.
• Identify recurring technical issues and bring them to the attention of IT management.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

Attention to detail

Willingness to learn

Discretion & privacy

Education

IT-related degree or training

Tools

Ticketing systems

Remote-support tools

Software deployment technologies

IT asset management

Job description

Zohorecruit is seeking an IT / Service Desk Intern to help ensure reliable operation of computers, software, and related technology for our clinical, administrative, and field employees. The intern will handle end-user requests, document steps, and provide hands-on desktop support at the on-site clinic, with remote assistance for field staff.

The role emphasizes healthcare privacy, cybersecurity, and adherence to IT procedures, while offering growth through certifications and mentorship from the