Service Desk Analyst I-ARMC (Variable) FT

Adena Health System; Chillicothe (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Job summary

Adena Health System is seeking a Service Desk Analyst I to provide first line support for patients and caregivers in Chillicothe, OH. You will direct calls, document incidents, and help users resolve hardware, software, and network issues according to established processes.

You will log incidents, coordinate with second-line teams, and ensure timely resolution and password resets, account unlocks, and user access restoration for end-users within a regional health system.

Responsibilities

• Provide first line support for patients and caregivers by directing calls and documenting incidents; troubleshoot hardware, software, and network issues according to standard processes.

Job description

Job Description

Service Desk Analyst – Chillicothe (Variable) FT

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Job Description

Service Desk Analyst – Chillicothe (Variable) FT

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Mission Statement:

“Called to serve our communities”.

Guiding Principle:

“Let all that you do be done in love”.

Vision:

To be the region's most trusted partner in healthcare.

Values:

Compassion, Excellence, Integrity, and Trust.

Position Highlights

• Position: Service Desk Analyst 1
• Salary: Based off years of experience
• Work Life Balance: Full-Time
• Location/Department: Chillicothe –

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Why Adena?

• Community-centered decision making
• Leadership visibility and cross-functional collaboration
• Competitive compensation and benefits
• Growth-focused culture
• Opportunity to influence real healthcare outcomes

Does Adena offer growth opportunities?

Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity.

Caregivers are encouraged to explore career paths that fit their strengths and interests through:

• Emerging leader and leadership development programs
• Tuition assistance and education support
• Skill-building and lateral career opportunities
• Visibility with leaders who recognize potential early

What You’ll Do

The Service Desk Analyst I will provide first line support for patients and caregivers by directing calls to various locations. This role follows standard processes and documents calls related to answering service calls. This role assists in troubleshooting and resolves technical issues relating to hardware, software, network, or general computer usage. This role is responsible for fielding calls from caregivers, logging and updating incidents to be sent to other teams. This role is responsible for creating and following through to ensure resolution and closure of end-user account unlocks and password resets.

Why Caregivers Stay?

• Reliable compensation
• Strong healthcare coverage options
• 3.5% retirement match with automatic annual increase
• PTO that grows with tenure
• Visible leadership impact within a regional health system

Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class