Healthcare IT Optimization & Support Lead

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks a senior IT leader to ensure information systems applications and implementations are supported and optimized. You will build partnerships with customers, lead a team, and align delivery with patient care goals.

The role emphasizes governance, stakeholder communication, and improving enterprise systems in a fast-paced health setting. Bachelor’s degree or equivalent experience is required, with preferred Workday certifications.

Qualifications

• 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role.
• Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential.
• Workday Functional or Technical Certifications preferred

Responsibilities

• Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships.
• Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
• Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
• Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals and objectives.
• Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensuring staff is meeting and exceeding deliverables.
• Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
• Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
• Maintains personal professional development.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Skills

Leadership

Communication

Excel

PowerPoint

Project management

Vendor management

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

10 years of relevant experience

Tools

Workday HCM

Workday Financials

Workday Supply Chain

Job description

Children’s Healthcare of Atlanta seeks a senior IT leader to ensure information systems applications and implementations are supported and optimized. You will build partnerships with customers, lead a team, and align delivery with patient care goals.

The role emphasizes governance, stakeholder communication, and improving enterprise systems in a fast-paced health setting. Bachelor’s degree or equivalent experience is required, with preferred Workday certifications.