Manager Optimization & Support - Workday

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks a senior IT leader to ensure information systems applications and implementations are supported and optimized. You will build partnerships with customers, lead a team, and align delivery with patient care goals.

The role emphasizes governance, stakeholder communication, and improving enterprise systems in a fast-paced health setting. Bachelor’s degree or equivalent experience is required, with preferred Workday certifications.

Qualifications

• 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role.
• Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential.
• Workday Functional or Technical Certifications preferred

Responsibilities

• Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships.
• Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
• Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
• Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals and objectives.
• Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensuring staff is meeting and exceeding deliverables.
• Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
• Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
• Maintains personal professional development.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Skills

Leadership

Communication

Excel

PowerPoint

Project management

Vendor management

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

10 years of relevant experience

Tools

Workday HCM

Workday Financials

Workday Supply Chain

Job description

Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:30 PM Worker Sub-Type Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Ensures all information technology applications and implementations are supported and optimized by proactively building partnerships with customers to anticipate technology needs. Takes a lead role in developing support strategies that align with departmental goals. Builds a strong, effective team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
• Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential
• Experience with generally known hospital and/or business software systems and management tools, specifically Workday HCM, Financials, and/or Supply Chain
• Experience in data or system governance and integration practices

Preferred Qualifications

• Workday Functional or Technical Certifications preferred

Education

Bachelor’s degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience

Certification Summary

No professional certifications required

Workday Functional or Technical Certifications preferred

Knowledge, Skills, and Abilities

Advanced oral and written communication skills for executive communications, proposals, and project reporting Expert knowledge of the business or clinical content of systems Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels

Job Responsibilities

• Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships.
• Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
• Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
• Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals. and objectives.
• Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensures staff is meeting and exceeding deliverables.
• Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
• Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
• Maintains personal professional development.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family IT Business Partnering

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.