Manager Optimization & Support - Workday

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an experienced IT Business Partner to lead customer-focused technology strategies and align IT delivery with patient care goals. You will partner with clinical and administrative teams, build a strong team, and drive governance to ensure reliable systems and proactive support.

The role emphasizes staff development, vendor management, and delivering measurable quality metrics to senior leadership while advancing digital initiatives across the

Qualifications

• 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
• Experience in a fast-paced environment with strong organization, analytical, and time/project/conflict management skills
• Experience with hospital/business software systems and management tools (Workday)
• Experience in data or system governance and integration practices

Responsibilities

• Manages staff activities to build productive partnerships with a focus on delivering superior service
• Defines and enforces application support protocols, policies, and quality metrics
• Manages vendor relationships to ensure deliverables meet agreements
• Collaborates with Information Systems & Technology leadership on issue resolution and goals
• Provides day-to-day staff management including hiring, goal setting, and performance evaluations
• Promotes staff development and training opportunities for each member
• Develops quality metrics and reports to senior leadership
• Maintains personal professional development
• Leads and mentors team with hiring, training, and performance management
• Encourages ongoing skill development through continued education

Skills

Communication skills

Executive communications

Project reporting

Cross-functional collaboration

Microsoft Excel

Vendor management

Team leadership

Education

Bachelor’s degree in Information Systems/CS or 10 years relevant experience

Tools

Workday HCM

Workday Financials

Workday Supply Chain

Job description

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:30 AM

Shift End Time

5:30 PM

Worker Sub-Type

Regular

Job Description

Ensures all information technology applications and implementations are supported and optimized by proactively building partnerships with customers to anticipate technology needs. Takes a lead role in developing support strategies that align with departmental goals. Builds a strong, effective team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
• Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential
• Experience with generally known hospital and/or business software systems and management tools, specifically Workday HCM, Financials, and/or Supply Chain
• Experience in data or system governance and integration practices

Preferred Qualifications

• Workday Functional or Technical Certifications preferred

Education

• Bachelor’s degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience

Certification Summary

• No professional certifications required
• Workday Functional or Technical Certifications preferred

Knowledge, Skills, And Abilities

• Advanced oral and written communication skills for executive communications, proposals, and project reporting
• Expert knowledge of the business or clinical content of systems
• Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project
• Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels

Job Responsibilities

• Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships.
• Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
• Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
• Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals, and objectives.
• Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensures staff is meeting and exceeding deliverables.
• Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
• Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
• Maintains personal professional development.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

IT Business Partnering