Healthcare IT Implementation & Training Specialist

Intersystems; Boston (MA); On-site; GBP 53,000 - 93,000; Full time

Job summary

InterSystems is seeking a customer-facing specialist to contract and implement TrakCare PAS solutions within UK healthcare settings. You will train customers, conduct workshops, and ensure successful deployment with a focus on standard, timely delivery.

You will travel to customer sites up to five days per week, liaise with multiple internal teams, and stay current with product developments as part of the TrakCare PAS module expertise.

Qualifications

• Excellent communication and experience conducting customer training, workshops and/or presentations.
• Excellent consultative skills and ability to articulate ideas to customers.
• Experience interacting with customers including clinicians and delivering strong messaging.
• 3+ years in healthcare with understanding of UK PAS processes.
• Deep understanding of PAS rules/workflows in private/public hospitals in the UK.
• Experience contributing to a multi-disciplined team.
• Experience writing functional documents.
• Experience of business process mapping.
• Knowledge of information systems.
• Experience communicating with stakeholders at various levels in healthcare.
• Experience implementing software solutions.
• Customer-facing IT services exposure.
• Previous experience as an Application or Configuration Specialist.
• Experience with change management.
• Good computer skills.
• Experience conducting software testing.
• University degree in Science, Engineering, or Clinical studies.
• Proficiency in English.

Responsibilities

• Use InterSystems product knowledge to contract and implement products in a standard, timely manner.
• Become an expert product resource for customers and assess solution fit.
• Advise customers on maximising benefits while minimising customer-specific work.
• Liaise with multiple business areas as needed.
• Stay up to date with new product developments during releases.
• Act as SME for PAS / Revenue Cycle Management in TrakCare.
• Travel to customer sites up to 5 days a week as needed.
• Review proposal/tender docs and identify gaps.
• Analyse customer processes and identify gaps/solutions.
• Run solution presentations and customer inductions.
• Advise customers on adopting the solution to improve processes.
• Map products to proposed solutions, minimise variation from standard.
• Create business requirements maps, design documents, and validation scripts.
• Work with customers to ensure correct data collection and scheduling.
• Log configuration changes and coordinate with product team.
• Set up customer site configuration.
• Create validation scripts for config.
• Validate configured system and migrated data.
• Log errors and distinguish from change requests per procedures.
• Support customer validation and troubleshoot during implementation.
• Coordinate test fixes with PM/Product Team.
• Document handover materials for Support.
• Participate in dry runs and train-the-trainer material.
• Conduct training and product demonstrations; train customer trainers.
• Provide on-site go-live support.
• Coordinate with InterSystems departments to resolve issues.
• Complete the support handover process.
• Support colleagues and spread application knowledge.
• Maintain traceable documentation.
• Learn new TrakCare functionalities.

Skills

Communication skills

Training delivery

Healthcare domain knowledge

PAS workflows UK

Change management

Education

University degree in Science, Engineering, or Clinical studies

Tools

Ada

AI

Project Manager

TrakCare (PAS/RCM)

Job description

InterSystems is seeking a customer-facing specialist to contract and implement TrakCare PAS solutions within UK healthcare settings. You will train customers, conduct workshops, and ensure successful deployment with a focus on standard, timely delivery.

You will travel to customer sites up to five days per week, liaise with multiple internal teams, and stay current with product developments as part of the TrakCare PAS module expertise.