Application Specialist

Intersystems; Boston (MA); On-site; GBP 53,000 - 93,000; Full time

Job summary

InterSystems is seeking a customer-facing specialist to contract and implement TrakCare PAS solutions within UK healthcare settings. You will train customers, conduct workshops, and ensure successful deployment with a focus on standard, timely delivery.

You will travel to customer sites up to five days per week, liaise with multiple internal teams, and stay current with product developments as part of the TrakCare PAS module expertise.

Qualifications

• Excellent communication and experience conducting customer training, workshops and/or presentations.
• Excellent consultative skills and ability to articulate ideas to customers.
• Experience interacting with customers including clinicians and delivering strong messaging.
• 3+ years in healthcare with understanding of UK PAS processes.
• Deep understanding of PAS rules/workflows in private/public hospitals in the UK.
• Experience contributing to a multi-disciplined team.
• Experience writing functional documents.
• Experience of business process mapping.
• Knowledge of information systems.
• Experience communicating with stakeholders at various levels in healthcare.
• Experience implementing software solutions.
• Customer-facing IT services exposure.
• Previous experience as an Application or Configuration Specialist.
• Experience with change management.
• Good computer skills.
• Experience conducting software testing.
• University degree in Science, Engineering, or Clinical studies.
• Proficiency in English.

Responsibilities

• Use InterSystems product knowledge to contract and implement products in a standard, timely manner.
• Become an expert product resource for customers and assess solution fit.
• Advise customers on maximising benefits while minimising customer-specific work.
• Liaise with multiple business areas as needed.
• Stay up to date with new product developments during releases.
• Act as SME for PAS / Revenue Cycle Management in TrakCare.
• Travel to customer sites up to 5 days a week as needed.
• Review proposal/tender docs and identify gaps.
• Analyse customer processes and identify gaps/solutions.
• Run solution presentations and customer inductions.
• Advise customers on adopting the solution to improve processes.
• Map products to proposed solutions, minimise variation from standard.
• Create business requirements maps, design documents, and validation scripts.
• Work with customers to ensure correct data collection and scheduling.
• Log configuration changes and coordinate with product team.
• Set up customer site configuration.
• Create validation scripts for config.
• Validate configured system and migrated data.
• Log errors and distinguish from change requests per procedures.
• Support customer validation and troubleshoot during implementation.
• Coordinate test fixes with PM/Product Team.
• Document handover materials for Support.
• Participate in dry runs and train-the-trainer material.
• Conduct training and product demonstrations; train customer trainers.
• Provide on-site go-live support.
• Coordinate with InterSystems departments to resolve issues.
• Complete the support handover process.
• Support colleagues and spread application knowledge.
• Maintain traceable documentation.
• Learn new TrakCare functionalities.

Skills

Communication skills

Training delivery

Healthcare domain knowledge

PAS workflows UK

Change management

Education

University degree in Science, Engineering, or Clinical studies

Tools

Ada

AI

Project Manager

TrakCare (PAS/RCM)

Job description

Salary: £53,000 - 93,000 per year

Requirements:

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations
• Excellent consultative skills and ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• At least 3 years experience working in healthcare and a good understanding of PAS processes in the UK
• Deep understanding of the PAS rules and PAS workflows and requirements within private and public hospitals in the UK
• Experience contributing to a multi-disciplined team
• Experience writing functional documents
• Experience of business process mapping
• Knowledge of information systems
• Experience communicating with key stakeholders at various levels within healthcare organisations, including government/public and/or private sector businesses
• Experience implementing software solutions
• Exposure to IT services in a customer-facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Good computer skills
• Experience conducting software testing
• University degree in Science, Engineering, or Clinical studies
• Proficiency in English

Responsibilities:

• Use our healthcare, business, and InterSystems product knowledge to ensure we contract and implement products in a successful, standard, and timely manner
• Become an expert product resource for customers and understand customer processes to assess solution fit and advise on implementing standard solutions as early as possible
• Advise customers on how to drive maximum benefits from the solution while keeping customer-specific work to a minimum
• Liaise with various areas of the business as needed
• Stay up to date with new product developments through the normal product release cycle
• Act as a Subject Matter Expert for the PAS / Revenue Cycle Management module of our TrakCare product
• Visit customer sites and support projects that may require regular travel, including spending up to 5 days away from home each week
• Review proposal and tender documentation prior to release and inform colleagues about gaps in functionality
• Analyse customer processes and identify gaps and possible solutions
• Run proposed solution presentations and customer induction workshops
• Consult and advise customers on how adopting our solution can improve existing processes
• Propose solutions by mapping existing product components and minimizing variation from standard product lines where relevant
• Produce business requirements maps, solution design documents, and validation scripts
• Work with customers to ensure early data collection is gathered correctly and on schedule
• Log additional configuration through the change process and follow up with the product team
• Set up customer site configuration
• Create validation scripts for agreed configuration
• Participate in validating the configured system and migrated data
• Log errors and distinguish issues from change requests using standard corporate procedures
• Support customer validation and troubleshoot issues during implementation phases
• Follow up on test fixes with the Project Manager and Product Team
• Document handover materials for Support
• Participate in dry runs
• Prepare train-the-trainer material
• Conduct individual and group training, product demonstrations, and workshops as required
• Train customer trainers on TrakCare functions as per the customer solution
• Provide on-site support to customer go-live
• Liaise with other InterSystems departments to resolve remaining issues
• Complete the support handover process
• Support colleagues and help spread application knowledge
• Maintain consistent and traceable documentation
• Learn new TrakCare functionalities

Technologies:

• AI
• Support
• Project Manager
• Ada

More:

InterSystems is a creative data technology provider delivering a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms address interoperability, speed, and scalability challenges for large organizations worldwide, helping people perceive data in imaginative ways. Established in 1978, we are committed to excellence through 24/7 support for customers and partners around the world. We are privately held and headquartered in Boston, Massachusetts, with 38 offices in 28 countries worldwide. We also note our AI-related interview and screening guidelines, including restrictions on wearable technology during the process.

last updated 36 week of 2026