Senior Application Trainer

InterSystems; Boston (MA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) profit-sharing contribution

Paid Time Off and holidays

Tuition reimbursement

Parental leave

Job summary

InterSystems in Boston seeks a TrakCare Application Trainer to enhance user adoption through effective training and learning materials development. The ideal candidate will have clinical qualifications and a minimum of five years' experience, along with strong design skills for eLearning and in-person training sessions.

This role is pivotal in ensuring safe application use in healthcare settings. The position offers a competitive salary and comprehensive benefits including medical insurance, retirement plan contributions, and paid time off.

Qualifications

• Minimum of five years' clinical experience required.
• Experience integrating training content within a learning management system.
• Certified trainer or working towards certification.

Responsibilities

• Design, develop, and maintain training materials for TrakCare/IntelliCare.
• Deliver training in classroom and virtual settings.
• Evaluate training courses and update content as necessary.

Skills

Clinical qualification (Doctor, Senior Nurse, Pharmacist, or Allied Health Professional)

Strong understanding of clinical and administrative workflows

Experience designing and developing eLearning materials

Excellent communication and presentation skills

Ability to multitask and manage time

Job description

The TrakCare Application Trainer supports the successful adoption of TrakCare/IntelliCare by designing, developing, and delivering high-quality learning experiences for clinical and administrative users. The role applies healthcare workflow knowledge, application expertise, and learning design skills to build user confidence and promote safe, consistent system use.

Key Tasks

• Plan, prepare, and research TrakCare/IntelliCare training requirements.
• Design, develop and maintain TrakCare/IntelliCare learning materials for classroom delivery, eLearning modules, and assessments.
• Deliver training courses in classroom and virtual settings, as required, with most courses delivered as eLearning.
• Perform training course evaluations and participant assessments.
• Continually evaluate and update training courses to help improve delivery and content.

Key Characteristics

• Drive and Resilience; goal‑oriented and enthusiastic; energized by challenges; strong work ethic.
• Independence/Self Confidence: figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing much direction or supervision; directly addresses or raises concerns appropriately.
• Teamwork: takes initiative, supports team priorities, contributes to essential tasks.
• Decision‑Making/Judgment: makes considered decisions on less‑than‑perfect information; identifies critical factors to consider; prioritizes tasks and goals appropriately; assesses risks and returns effectively.

Stakeholder Engagement

• TrakCare Training Manager
• Global TrakCare/IntelliCare training team
• Regional Learning and Development Leads
• Clinical Safety Officer/Advocates
• Product Specialists

Essential Skills & Personal Attributes

• Clinical qualification (Doctor, Senior Nurse, Pharmacist, or Allied Health Professional) with at least five years’ clinical experience.
• Strong understanding of clinical and administrative workflows within healthcare settings.
• Experience designing and developing learning materials such as eLearning, videos, and written hands‑on practice tasks.
• Experience integrating training content within a learning management system.
• Certified trainer and assessor or working toward certification.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Patient and friendly approach to teaching.

Desirable Skills

• Previous TrakCare experience.
• Skilled in video editing, graphic design, and audio editing.
• Experience applying AI within electronic medical record systems is advantageous.
• Experience using AI tools such as Microsoft Copilot to support learning design and content development.
• Qualifications and/or certifications in AI are advantageous.

We are an equal‑opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E‑Verify Employer in the United States.

Compensation and Benefits

Other compensation may include a discretionary annual variable target incentive.

• Medical, vision, and dental insurance
• Short‑term and long‑term disability, and life insurance
• 401(k) profit‑sharing contribution
• Paid Time Off and holidays
• Parental leave
• Tuition reimbursement

The estimated base compensation range for this role is: $90,000—$125,000 USD.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next‑generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.