Healthcare IT Implementation & Support Engineer

RadNet; Somerville (MA); Hybrid; USD 100,000 - 110,000; Full time

Job summary

RadNet is seeking a Technical Services Engineer located in Somerville, Massachusetts, responsible for providing expert IT support and maintaining high service quality. You will coordinate projects and serve as the primary contact for customer communications while troubleshooting healthcare IT issues.

Candidates should have significant IT support experience, ideally in healthcare, possess strong networking skills, and hold a bachelor’s degree in a relevant field. The role offers a hybrid working environment and a salary range of $100,000 to $110,000 depending on experience.

Qualifications

• 5+ years of experience in an IT support role.
• Bachelor’s degree in IT, Healthcare Informatics, or related field.
• Proven IT support in healthcare environments.

Responsibilities

• Serve as the primary point of contact for customer communication.
• Troubleshoot and resolve escalated technical issues.
• Maintain records of incidents and solutions.

Skills

IT support experience

Customer relationship skills

Troubleshooting skills

Networking skills

PC and server hardware knowledge

Windows operating systems proficiency

Linux system administration

Education

Bachelor’s degree in IT or related field

Tools

Ticketing systems

EMR and clinical software

Job description

RadNet is seeking a Technical Services Engineer located in Somerville, Massachusetts, responsible for providing expert IT support and maintaining high service quality. You will coordinate projects and serve as the primary contact for customer communications while troubleshooting healthcare IT issues.

Candidates should have significant IT support experience, ideally in healthcare, possess strong networking skills, and hold a bachelor’s degree in a relevant field. The role offers a hybrid working environment and a salary range of $100,000 to $110,000 depending on experience.