IT Operations Field Specialist

Hmixray; Los Angeles (CA); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vision coverages

Health Savings Accounts

Wellness dollars

401(k) Employer Match

Free services at imaging centers for family

Job summary

A healthcare technology company in Los Angeles seeks an IT Operations Field Specialist. This role involves assisting with installation and troubleshooting of IT equipment, maintaining security, and facilitating communication between IT teams. Candidates should possess strong communication skills, hold an Associate's degree or equivalent experience, and ideally have CompTIA certifications. Competitive compensation and comprehensive benefits are provided, aligning with a commitment to exceptional patient care.

Qualifications

• Minimum of 2 years related work experience.
• CompTIA A+ Certification preferred.
• CompTIA Network+ Certification preferred.
• Must hold a valid driver's license in good standing.

Responsibilities

• Assist in installation and configuration of IT equipment.
• Perform imaging and troubleshooting of desktop computers.
• Monitor support and project-related tasks.
• Act as liaison between IT teams for user issue resolution.
• Ensure LAN/WAN security and resolve noted deficiencies.

Skills

Troubleshooting computer issues

Effective communication

Interpersonal skills

LAN/WAN security practices

Knowledge of Microsoft OS

Structured work approach

Education

Associate's degree in a related technical field

Tools

Microsoft operating systems

MAC

iOS

Android

Job description

Overview

Responsibilities: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a IT Operations Field Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

You Will:

• Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Computer imaging and hardware troubleshooting of both laptop and desktop computers, along with a thorough understanding of Microsoft operating systems and accompanying software, are required.
• Maintaining inventory levels and facilitating/tracking shipments of IT equipment to end users.
• Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions.
• Monitor and complete all support and project-related tasks and activities. Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete.
• Interact with Subject Matter Experts (SMEs) from other IT teams, such as Clinical Applications, IS Admins, and Infrastructure, to resolve user issues.
• Utilize industry best practices to maintain the appropriate level of LAN/WAN and computer systems security as established. Identifies and works with Cyber Team support staff to rectify any noted deficiencies.
• Basic troubleshooting abilities for MAC, iOS, and Android Operating Systems.
• Other duties and responsibilities as requested.

Qualifications

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have

• Level of knowledge equivalent to that ordinarily acquired through completion of an Associate’s degree in a related technical field, as well as a minimum of 2 years of related work experience.
• CompTIA A+ Certification preferred
• CompTIA Network+ Certification preferred
• Must hold a current and valid driver's license in good standing
• Vehicle Access: if not owned, candidates must demonstrate the ability to secure transportation as needed

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $25.00 – $33.00 per hour