Healthcare IT Implementation Lead, Customer Success

RXinsider LTD.; Northern (KY); Hybrid; USD 59,000 - 99,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Headspace subscription

Employee Assistance Programs

Parental leave

Commuter benefits

Job summary

Elsevier is seeking an Implementation Analyst to lead the implementation of Clinical Solutions products across healthcare organizations. You will manage multi-stakeholder projects, coordinate EHR integrations, and align product capabilities with organizational goals to optimize workflows and adoption.

You will engage clinical, IT, and administrative stakeholders, deliver training, and drive successful deployments.

Qualifications

• Background in Business, Healthcare Administration, Information Technology, or a related field.
• Experience in software implementation, project management, customer success, or related roles, preferably in healthcare or health IT.
• Demonstrated experience managing complex, multi-stakeholder implementation projects.
• Experience supporting or coordinating EHR integrations, including familiarity with HL7, interoperability concepts, and healthcare IT environments.
• Strong project management skills, including planning, execution, risk management, and stakeholder communication.
• Proven ability to drive customer engagement, adoption, and satisfaction throughout the implementation lifecycle.
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• Highly organized with the ability to manage multiple priorities and projects simultaneously.
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Ability to work collaboratively across cross-functional teams in a matrixed organization.
• Willingness to travel as needed (up to 25%)

Responsibilities

• Lead end-to-end implementation lifecycle for Elsevier Clinical Solutions products from initiation to go-live and handoff.
• Develop and manage comprehensive project plans with timelines, milestones, risks, and communications.
• Serve as primary customer contact, coordinating multiple high-complexity projects.
• Engage stakeholders across clinical leadership, IT, and administration to ensure alignment.
• Provide SME on product functionality, workflows and best practices to support adoption.
• Facilitate requirements gathering, workflow analysis, and solution design.
• Coordinate EHR integration efforts, HL7 interfaces, data workflows, and interoperability needs.
• Deliver tailored training and education to diverse user groups.
• Identify, manage, and escalate risks and change requests to ensure success.
• Collaborate with Product, Technology, Content, Sales, and Customer Success teams to improve processes.
• Create and maintain customer-specific documentation and best practices resources.
• Contribute to continuous improvement of implementation methodologies and tools.

Skills

Project management

Stakeholder engagement

Communication

Healthcare IT

Problem-solving

Team collaboration

Travel readiness

Education

Bachelor's in Healthcare Administration

Bachelor's in Information Technology

Tools

HL7 interfaces

EHR systems

Job description

Elsevier is seeking an Implementation Analyst to lead the implementation of Clinical Solutions products across healthcare organizations. You will manage multi-stakeholder projects, coordinate EHR integrations, and align product capabilities with organizational goals to optimize workflows and adoption.

You will engage clinical, IT, and administrative stakeholders, deliver training, and drive successful deployments.