Healthcare IT Helpdesk Analyst — Onsite First 6 Months

ER Associates

Atlanta (GA)

Hybrid

USD 61,716,000 - 82,656,000

Full time

8 days ago

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Job summary

ER Associates seeks an experienced Helpdesk Analyst to provide technical support in a fast-paced healthcare environment. You will troubleshoot hardware, software, application, and connectivity issues while delivering professional IT support to staff.

The role requires CompTIA A+ certification and 2+ years of IT help desk experience, with on-site support and a strong focus on customer service and teamwork. Training and shift details are provided during onboarding.

Qualifications

Requires CompTIA A+ certification.
Minimum 2+ years IT support/help desk experience.
Strong troubleshooting and customer service skills.
Experience with ServiceNow, Windows, and remote support tools preferred.
Detail-oriented team player who can work independently.

Responsibilities

Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM.
Manage approximately 35–40 tickets daily through ServiceNow.
Provide remote technical support using SCCM.
Document, resolve, and elevate technical issues as needed.
Deliver professional, customer-focused IT support.