Healthcare IT Help Desk Specialist

Revel Staffing; Tallahassee (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk Specialist to support clinical and administrative staff in a healthcare setting. You will assist with password resets, EMR/EHR access, VPN, email, and basic hardware/software issues while documenting steps in the ticketing system.

The ideal candidate communicates clearly with users of all technical levels, upholds HIPAA privacy, and escalates complex issues when necessary.

Qualifications

• High school diploma or GED required.
• HIPAA compliance awareness or training required.

Responsibilities

• Respond to inbound calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for issues including password resets, EMR/EHR access, VPN, email, and hardware/software problems.
• Follow documented procedures and document incidents and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Maintain confidentiality and protect patient and organizational data per HIPAA.

Skills

Customer service

Troubleshooting

Communication

Windows OS

VPN

Email systems

Education

High school diploma or GED

Associate degree in IT/CS

Job description

Revel Staffing is seeking an IT Help Desk Specialist to support clinical and administrative staff in a healthcare setting. You will assist with password resets, EMR/EHR access, VPN, email, and basic hardware/software issues while documenting steps in the ticketing system.

The ideal candidate communicates clearly with users of all technical levels, upholds HIPAA privacy, and escalates complex issues when necessary.