Healthcare IT Help Desk Specialist

SMART Pain Management, LLC; Annapolis (MD); Presencial; USD 55.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Health Benefits

PTO

Overtime Eligible

Descripción de la vacante

SMART Pain Management, LLC is seeking an IT Systems Specialist I to be the first point of contact for technology issues across all locations. You will receive, document, and resolve first-level service requests for end-user devices, accounts, applications, phones, and printers, escalating complex issues with complete notes.

Responsibilities include troubleshooting Windows and macOS workstations, administering Microsoft Entra ID and Microsoft 365, provisioning devices in Intune, and providing

Formación

• High School Diploma or equivalent with one year IT support or help desk experience.
• Proficiency with Windows 10/11 and macOS.
• Experience with Microsoft 365 apps and basic account administration.
• Familiarity with ticketing systems and remote support tools.
• Basic networking concepts such as IP, DNS, and Wi‑Fi.

Responsabilidades

• Serve as the first point of contact for help desk calls and logs in the ticketing system.
• Troubleshoot first-level issues on Windows and macOS devices and printers.
• Perform account administration in Entra ID and Microsoft 365 per procedures.
• Support Microsoft 365 apps and onboard/offboard devices and users.
• Travel to clinic locations for on-site support and deployments.
• Participate in after-hours on-call rotation.

Conocimientos

Customer service

Communication

Troubleshooting

Time management

Multi-tasking

Documentation

Educación

High School Diploma or equivalent

CompTIA A+ preferred

Herramientas

Microsoft 365

Microsoft Entra ID

Microsoft Intune

Dialpad

Ticketing system

Descripción del empleo

SMART Pain Management, LLC is seeking an IT Systems Specialist I to be the first point of contact for technology issues across all locations. You will receive, document, and resolve first-level service requests for end-user devices, accounts, applications, phones, and printers, escalating complex issues with complete notes.

Responsibilities include troubleshooting Windows and macOS workstations, administering Microsoft Entra ID and Microsoft 365, provisioning devices in Intune, and providing