Clinic IT Helpdesk Specialist I

SMART Pain Management, LLC; Pensacola (FL); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Clearway Pain is seeking an IT Systems Specialist I to act as the first point of contact for technology issues across our locations. You will log, document, and resolve first-level service requests for end-user devices, accounts, applications, phones, and printers, escalating complex issues with clear notes.

The role requires strong customer service, basic networking knowledge, and hands-on support across Windows/macOS, Microsoft 365, Intune, and EHR systems.

Formación

• High school diploma or equivalent with 1 year IT support or help desk experience.
• Experience with Windows 10/11 and macOS.
• Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint, OneDrive).
• Familiarity with ticketing systems and remote support tools.
• Basic networking concepts (IP addressing, DNS, Wi‑Fi).

Responsabilidades

• Log and track all help desk requests in the ticketing system.
• Troubleshoot first-level issues on devices and peripherals.
• Administer accounts in Microsoft Entra ID and Microsoft 365.
• Support end-user applications including Outlook, Teams, OneDrive, and SharePoint.
• On-site support at clinic locations and after-hours on-call rotations.

Conocimientos

Windows 10/11

macOS

Microsoft 365

Entra ID

Intune

Help desk

Networking basics

Customer service

Communication

Educación

High School Diploma or equivalent

CompTIA A+ preferred

Associate's IT coursework (preferred)

Herramientas

Entra ID

Intune

Microsoft 365 Admin Center

Dialpad phone system

EHR system (basic)

Descripción del empleo

Clearway Pain is seeking an IT Systems Specialist I to act as the first point of contact for technology issues across our locations. You will log, document, and resolve first-level service requests for end-user devices, accounts, applications, phones, and printers, escalating complex issues with clear notes.

The role requires strong customer service, basic networking knowledge, and hands-on support across Windows/macOS, Microsoft 365, Intune, and EHR systems.