IT Help Desk Specialist I – Healthcare IT Support

Clearway Pain Solutions Institute; Annapolis (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid time off

Job summary

The IT Systems Specialist I at Clearway Pain Solutions Institute serves as the first point of contact for technology issues across all locations. You will log and resolve first‑level requests for end‑user devices, accounts, apps, phones, and printers, escalating complex cases with complete documentation.

You will support Windows and macOS, Microsoft 365, Entra ID, Intune, and EHR-related tools, perform on‑site visits, onboarding, offboarding, and participate in after‑hours on‑call rotations

Qualifications

• High school diploma with 1 year IT support or help desk experience.
• Proficiency with Windows 10/11 and macOS.
• Strong written and verbal communication and customer service.
• Familiar with ticketing systems and remote support tools.
• Basic networking concepts (IP addressing, DNS, Wi-Fi).

Responsibilities

• Serve as first point of contact for help desk calls and logs requests.
• Troubleshoot and resolve first-level issues on workstations and devices.
• Manage Microsoft 365 apps and Entra ID password resets and MFA.
• Enroll and manage devices in Microsoft Intune.
• Support EHR and Dialpad; escalate when needed.
• On-site support at clinics; participate in after-hours on-call.

Skills

Customer service

Written and verbal communication

Help desk experience

On-site support

Education

High School Diploma or equivalent with 1 year IT support

Associate's Degree or IT coursework preferred

Tools

Microsoft Entra ID

Microsoft 365

Microsoft Intune

Dialpad

EHR system

Job description

The IT Systems Specialist I at Clearway Pain Solutions Institute serves as the first point of contact for technology issues across all locations. You will log and resolve first‑level requests for end‑user devices, accounts, apps, phones, and printers, escalating complex cases with complete documentation.

You will support Windows and macOS, Microsoft 365, Entra ID, Intune, and EHR-related tools, perform on‑site visits, onboarding, offboarding, and participate in after‑hours on‑call rotations