Healthcare IT Help Desk Analyst

Marshall Health Network; Huntington (WV); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Marshall Health Network is seeking a Customer-focused User Support Analyst II to provide end-user IT support across the healthcare system. The role covers on-site and remote assistance, troubleshooting, and problem resolution to ensure reliable technology operations for employees.

You will handle hardware and software support, password resets, account management, and user education while adhering to service levels and security practices in a fast-paced healthcare setting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
• Industry certifications such as CompTIA A+, Microsoft, or ITIL are preferred.
• 1–3 years of technical support experience required.
• Healthcare or hospital IT experience preferred.

Responsibilities

• Install, configure, and maintain desktop hardware and peripherals.
• Provide on-site and remote support for hardware, software, email, and network issues.
• Respond to Help Desk tickets within SLA and document steps taken.
• Set up user accounts, reset passwords, and manage access requests.
• Educate end users on technology best practices and security awareness.
• Participate in Help Desk coverage and on-call support.

Skills

Troubleshooting

Customer service

Communication

Microsoft Office

Active Directory

Security permissions

Networking basics

Documentation

Multitasking

Education

Bachelor's degree in IT/CS

CompTIA A+, ITIL preferred

Tools

Ticketing system

Knowledge base

Remote support tools

Job description

Marshall Health Network is seeking a Customer-focused User Support Analyst II to provide end-user IT support across the healthcare system. The role covers on-site and remote assistance, troubleshooting, and problem resolution to ensure reliable technology operations for employees.

You will handle hardware and software support, password resets, account management, and user education while adhering to service levels and security practices in a fast-paced healthcare setting.