Healthcare IT Field Support Specialist

West Branch Geriatric Village Inc; Southfield (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Daily Pay

401(k) with company match

Medical Insurance

Dental, Vision, and Disability

Job summary

Villa Healthcare is seeking a Technical Support Specialist-Field Services to join our team. The role provides remote and onsite technical support to nursing facilities, troubleshooting Windows, Office, hardware, and network issues while maintaining IT equipment and ensuring confidentiality and security.

The position is based in Southfield, MI with travel to multiple care centers. Responsibilities include documenting requests, deploying equipment, onboarding staff, and coordinating with internal

Qualifications

• Working knowledge of Windows operating systems, Microsoft Office applications, computer hardware, printers, peripherals, and basic networking.
• Knowledge of Active Directory account administration, including user account management, password resets, and access modifications.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication, customer service, and organizational skills.
• Ability to explain technical information clearly to employees with varying levels of technical knowledge.

Responsibilities

• Provide frontline technical support via phone, email, ticketing systems, remote tools, and onsite visits.
• Troubleshoot hardware, software, and network connectivity across facilities.
• Coordinate equipment installations, replacements, and data sanitization procedures.
• Maintain accurate IT equipment inventory and documentation.
• Support onboarding/offboarding and account access processes.
• Coordinate with facility leadership and internal IT teams to minimize disruptions.

Skills

Windows OS

Active Directory

Troubleshooting

Communication

Documentation

Independent work

Remote support

Travel readiness

Education

Associate degree or higher in IT/CS

Job description

Villa Healthcare is seeking a Technical Support Specialist-Field Services to join our team. The role provides remote and onsite technical support to nursing facilities, troubleshooting Windows, Office, hardware, and network issues while maintaining IT equipment and ensuring confidentiality and security.

The position is based in Southfield, MI with travel to multiple care centers. Responsibilities include documenting requests, deploying equipment, onboarding staff, and coordinating with internal