Healthcare IT Support Specialist

Move Vertical; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Move Vertical is seeking an IT Support Technician to assist clinical and administrative staff with technical issues across the health system. The role requires diagnosing hardware, software, network, user-access, and peripheral problems in a fast-paced healthcare environment.

Responsibilities include Tier 1/2 support, device troubleshooting, onboarding/offboarding assistance, and maintaining asset records while following HIPAA privacy and security rules.

Qualifications

• High school diploma or GED
• HIPAA training/certificate
• Basic understanding of computer hardware, software, and networking
• Experience troubleshooting Windows computers
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, and Excel
• Strong customer-service and communication skills
• Ability to troubleshoot technical issues logically and independently
• Ability to document work accurately in a ticketing system
• Ability to maintain confidentiality when working around patient and healthcare information

Responsibilities

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff
• Troubleshoot desktop computers, laptops, monitors, printers, scanners, mobile devices, and related peripherals
• Install, configure, deploy, and replace computers and other IT equipment
• Troubleshoot Windows operating systems and common business applications
• Assist users with password resets, account-access issues, and basic Microsoft 365 applications
• Support network connectivity, Wi-Fi, printers, and peripheral devices
• Respond to help desk tickets and document troubleshooting steps and resolutions
• Escalate complex technical issues to the appropriate IT support team
• Assist with employee onboarding and offboarding, including workstation and account setup
• Maintain accurate equipment and asset records
• Follow established cybersecurity, privacy, and information-security procedures
• Provide professional technical assistance to clinical and non-clinical users
• Protect confidential patient and organizational information in accordance with HIPAA requirements
• Travel between nearby healthcare facilities may occasionally be required
• Perform other IT support duties as assigned

Skills

Customer service

Communication

Troubleshooting

Windows OS

Microsoft 365

Documentation

Confidentiality

Education

High school diploma or GED

HIPAA training/certificate

Associate degree or technical IT certificate

Tools

Active Directory

Job description

Move Vertical is seeking an IT Support Technician to assist clinical and administrative staff with technical issues across the health system. The role requires diagnosing hardware, software, network, user-access, and peripheral problems in a fast-paced healthcare environment.

Responsibilities include Tier 1/2 support, device troubleshooting, onboarding/offboarding assistance, and maintaining asset records while following HIPAA privacy and security rules.