Work Station Technician I

Sheridan Memorial Hospital; Sheridan (WY); On-site; USD 42,000 - 56,000; Full time

Job summary

Sheridan Memorial Hospital is seeking a diligent IT professional to provide desktop and end-user support across staff and remote locations. The role covers installation, configuration, testing of computer systems, and ongoing usability of desktops and software within established guidelines.

Responsibilities include hardware/software troubleshooting, remote maintenance, and collaboration with Help Desk and Network Operations to resolve issues.

Qualifications

• 2 years of experience supporting Windows Operating Systems and end users preferred.
• Experience troubleshooting hardware issues.
• Experience installing software and patches on desktops/laptops.
• Experience troubleshooting basic network, software, printing problems.
• A+ or MCSE preferred.
• High attention to detail and accuracy.
• Ability to organize and prioritize tasks.

Responsibilities

• Act as a highly visible member of the Information Systems Team.
• Provide desktop and workstation support, hardware/software troubleshooting, and software installation.
• Use remote maintenance tools to resolve first- and second-level support calls.
• Collaborate with Help Desk and Network Operations to resolve user issues.
• Assist staff with installation, configuration, and ongoing usability of desktops and software.
• Coordinate with vendor support contacts to resolve problems with desktop equipment.

Skills

Windows OS

Help desk

Customer service

Troubleshooting

Education

High School diploma or GED

Associate’s Degree in IT/Related Field

A+ or MCSE certification

Tools

Word

Excel

PowerPoint

Access

Job description

About Sheridan Memorial Hospital

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully.

Job Summary

This position assists staff and remote locations with technical support of desktop computers, applications, and related technology. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of network servers and associated equipment.

Essential Job Functions

• Highly visible member of the Information Systems Team
• Leads with Humility while putting customer service first.
• Maintains Workstation hardware inventory.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from users.
• Under general supervision, performs a variety of computer systems administration and support tasks, including the following: Desktop and workstation support, PC hardware and software troubleshooting, hardware/software installation, utilizes remote maintenance tools to solve first and second-level technical support calls, may include low-to-mid level network and application administration functions.
• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with procurement staff to purchase hardware and software.
• Typically, it requires high school education supplemented by other technical training in a related field and 0 - 2 years of desktop and technical support experience.

MINIMUM REQUIREMENTS — Education / Experience / License And Certifications

• 2 years of experience supporting Windows Operating Systems and end users preferred.
• Experience troubleshooting hardware issues.
• Experience installing software, patches, updates on desktops, laptops.
• Experience troubleshooting basic network, software, printing problems.
• Qualifications: The ideal candidate would require the following qualifications: A+ or MCSE, preferred.
• High attention to detail and accuracy.
• Ability to organize and prioritize tasks.

Customer Service Experience Required

• High school diploma or general equivalency diploma (GED), required.
• Associate’s Degree in Information technology, Business, Communications or related field, preferred.

Additional Skills

• Ability to communicate in English, both verbally and in writing.
• Good communication skills.
• Excellent customer service skills.
• Knowledge of Word, Excel, PowerPoint and Access expected.
• Efficient use of MHSC help desk application is required.
• Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.
• Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law.