Desktop Technician I

Eisenhower Health; United States; On-site; USD 31,000 - 48,000; Full time

Job summary

Eisenhower Health is seeking a Desktop Technician to provide technical support for hospital computers and peripherals on a Day shift in the United States. The role requires an associate degree in IT or equivalent experience, along with a CA driver license and CompTIA A+ within six months.

Responsibilities include configuring and maintaining desktops, laptops, and printers; managing AD/group policy; troubleshooting software/hardware issues; and supporting IT service desk operations.

Qualifications

• Required: Associate’s degree in IT related field or 1 year of applicable IT experience in lieu of degree.
• Preferred: Bachelor’s degree in an IT related field.

Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies and resolves compliance questions.
• Utilizes entry-level knowledge to resolve IT issues while learning best practices and standards.
• Installs, configures, and maintains desktop computers, laptops, monitors, printers, and mobile devices; manages lifecycle of devices.
• Active directory and group policy management for IT desktop objects, including workstations and auto-logon accounts.
• Installs and configures operating systems, software applications, and drivers.
• Provides basic troubleshooting and support for software/hardware issues and performs repairs or replacements.
• Responds to help desk tickets and inquiries regarding desktop hardware and software issues.
• Diagnoses and resolves issues or escalates to Desktop Technician II when needed.
• Performs routine updates, patches, and maintenance for security and performance.
• Maintains inventory records and labels/stores equipment.
• Documents troubleshooting steps and resolutions for future reference.
• Assists users with basic IT tasks and training on hardware/software.
• Troubleshoots basic network connectivity issues and IP configurations.
• Maintains PC/client applications and software.
• Keeps performance metrics and closes minimum weekly tickets.
• Informs IS leadership of issues affecting customer satisfaction.
• Keeps tools and workspace organized and secure.

Skills

Active Directory

DNS

Networking

Windows OS

Ticketing systems

Education

Associate's degree in IT

Bachelor’s degree in IT

Tools

Citrix

VMware vSphere

Ivanti

EndPoint Encryption

PXE

Job description

Default Work Shift: Day (United States of America) Hours: 40 Salary range: $22.83 - $34.69 Schedule: Full Time Shift Hours: 8 Hour employee Department: Information Systems

Job Objective

Provides technical desktop support for Eisenhower Health computers and associated peripherals.

Job Description

Education

Required: Associate’s degree in IT related field or an additional one (1) year of applicable IT experience in lieu of degree
Preferred: Bachelor’s degree in an IT related field

Licensure/Certification

Required: Valid CA driver license; CompTIA A+, or equivalent, within six (6) months of hire/promotion

Experience

Required: One (1) year of experience as Desktop Technician or equivalent role or two (2) years of experience as a Desktop Technician or equivalent role in lieu of degree or completion of Desktop Technician rotation in EMC IT Apprentice program
Preferred: IT Service Desk experience in healthcare

Reports To: Manager-Desktop and Mobility Services Supervises: N/A

Ages of Patients: N/A Blood Borne Pathogens: Minimal/No Potential

Skills, Knowledge, Abilities

Ability to ask clarifying questions and review documents for accuracy, Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors, Ability to effectively communicate in a positive and professional manner, Ability to learn and be coached, Ability to prioritize tasks and manage time efficiently to meet deadlines, General awareness of applications and concepts such as Active Directory, DHCP, DNS, Group Policy, WSUS, PXE, Endpoint Encryption, Citrix, VMware vSphere, P2V, P2P, DLP, hardware independent imaging, sysprep, WAIK, Ivanti, Single Sign On, Active Administrator, networking, scripting, Linux, printers, workstation security, IT security ideas, VPN, remote access, automated software distribution and other enterprise class tools, Knowledge of current/past Windows Operating System, Microsoft Office Suite, and other common Windows based software; exposure to Mac may be intermittent, Knowledge of Windows Event logs and the idea/concept of application log file, Self-starter; driven to take action without needing prompting, Writing skills for the creation of application installations, knowledge base articles and other procedures

Essential Responsibilities

• 1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.
• 2. Utilizes entry-level knowledge to evaluate and resolve IT issues while learning industry best practices and standards.
• 3. Installs, configures, and maintains desktop computers, laptops, monitors, printers, mobile devices, and other peripheral devices; encompasses the entire lifecycle of devices including proper retirement of equipment.
• 4. Active directory and group policy management for IT desktop objects, including workstations and auto-logon accounts.
• 5. Installs and configures operating systems, software applications, and drivers.
• 6. Provides basic troubleshooting and support for software/hardware related issues and performs repairs or replacements as necessary.
• 7. Responds to help desk tickets and inquiries from end-users regarding desktop hardware and software issues.
• 8. Provides initial diagnosis and resolution or escalates issues to Desktop Technician II support as necessary.
• 9. Assists in performing routine updates, patches, and maintenance tasks on desktop systems to ensure security and optimal performance.
• 10. Maintains accurate records of hardware and software inventory; labels and stores equipment as needed.
• 11. Documents troubleshooting steps and resolutions for future reference.
• 12. Assists users with basic IT tasks and provide training on how to use hardware and software effectively.
• 13. Assists in troubleshooting basic network connectivity issues such as verifying cable connections and IP configurations.
• 14. Installs, troubleshoots, and maintains PC and client applications.
• 15. Maintains performance metrics for the role; closes a minimum number of tickets per week as directed by leadership.
• 16. Advises Information Systems leadership of any issues that could relate to customer satisfaction.
• 17. Keeps all tools clean and in a secured (stored) environment when not in use.
• 18. Keeps desktop area neat and clean; this includes all storage areas, bench and personal space.
• 19. Performs other duties as assigned.

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.