Healthcare IT Applications Analyst III - End-User Support

Alameda Health Sytem; Oakland, Northern (CA, KY); On-site; USD 72,000 - 120,000; Full time

Job summary

Alameda Health System is seeking an Applications Analyst III for internal staff in Oakland, CA. The role focuses on implementing and supporting designated applications, assisting users and Service Desk teams, and guiding workflow changes.

Responsibilities include documenting requirements, coordinating testing with IS teams, and providing training and end-user support both remotely and onsite. This full-time day position offers a comprehensive benefits package.

Qualifications

• Requires high school diploma or equivalent; preferred bachelor's degree in business, information systems, healthcare or related field.
• Four years of related experience including project and cross-functional coordination; experience with testing methods and cross-organization communication.
• Epic certification within 6 months if position is for Epic.

Responsibilities

• Implements and supports assigned applications from user and technical perspectives.
• Provides end-user support and training remotely or onsite.
• Documents and prioritizes problem reports and tracks resolutions.

Skills

Project coordination

Communication

Troubleshooting

Documentation

Education

High School diploma or equivalent

Bachelor's degree in related field

Tools

Epic certification

Job description

Alameda Health System is seeking an Applications Analyst III for internal staff in Oakland, CA. The role focuses on implementing and supporting designated applications, assisting users and Service Desk teams, and guiding workflow changes.

Responsibilities include documenting requirements, coordinating testing with IS teams, and providing training and end-user support both remotely and onsite. This full-time day position offers a comprehensive benefits package.