Senior Connected Care IT Analyst (Clinical Apps)

UCSF Health; San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

UCSF Health is seeking an experienced clinical applications professional to lead projects of medium size and provide supervision and technical assistance in development and support of clinical communications.

Based at UCSF Health with clinics including BCH Oakland Campuses, the role collaborates with clinical, business and IT teams, vendors and consultants, and serves as a primary contact for field services hardware support in a hybrid onsite setting.

Qualifications

• Bachelor’s degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Min 3 years relevant work experience
• Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point of care solutions.
• Knowledge of JAMF and/or ability to become proficient at using the MDM
• Understanding and knowledge of clinical workflows; applicable to the functionality and capability of Nurse Call systems and integrated devices.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.

Responsibilities

• Assist with resolving/troubleshooting issues (help pull log files, replicate, document).
• Assist with escalations to the appropriate Customer or vendor contact.
• Assist with escalation of issues regarding network or servers to the appropriate customer contact.
• Track and trend Clinical Communications issues to institute process improvements where possible to reduce issue escalations.
• Support new project development, including systems analysis, planning and preparation, testing and implementation and client coordination as needed.
• Develop, support and maintain systems documentation and procedures as needed and provide training to other IT staff and user clients as appropriate.
• Coordinate interactions and activities of vendors, both on-site and off-site as related to systems or areas supported.
• Assign, plan, manage and complete tasks with minimal supervision and coordinate multiple assignments concurrently.
• Coordinate and participate directly in the support of infrastructural applications, including
• Troubleshoot problems end-to-end, identifying potential root cause, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor and Apex application support.
• Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated medical systems
• Work with clinical and application stakeholders in developing specifications for new interfaces.
• Test and provide quality control for implementation of patches, upgrades, and interfaces.
• Meet weekly with the Clinical Communication team lead to prioritize workload
• All other duties as may be assigned.

Skills

3+ years experience

Problem-solving

Interpersonal skills

Communication skills

Time management

Training & support

Education

Bachelor’s degree in health care IT / computer science

Equivalent experience/training

Tools

JAMF

MDM

Job description

UCSF Health is seeking an experienced clinical applications professional to lead projects of medium size and provide supervision and technical assistance in development and support of clinical communications.

Based at UCSF Health with clinics including BCH Oakland Campuses, the role collaborates with clinical, business and IT teams, vendors and consultants, and serves as a primary contact for field services hardware support in a hybrid onsite setting.