Healthcare IT: Application Support Analyst I

COOPER PEDIATRICS; Camden (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Cooper University Health Care in Camden, NJ seeks an entry-level Application Support Specialist to provide first-tier support to application users and troubleshoot issues across clinical workflows.

You will collaborate with application analysts, participate in testing, and assist with Go-Live activities while developing documentation and SOPs for ongoing support. Candidates with 0-2 years of experience and excellent communication are encouraged to apply.

Qualifications

• 0-2 years relevant clinical, certification, and/or technical experience.
• Excellent written and verbal communication to convey IT concepts to non-technical users.
• Ability to troubleshoot operational workflows and provide first tier support.

Responsibilities

• Provide first tier support to application users in person, by phone, or electronically.
• Troubleshoot issues impacting operational workflows for providers, patients, and end users.
• Participate in testing activities and document test scripts.
• Support Go-Live events and maintain up-to-date documentation.

Skills

Communication skills

Customer service

Multitasking

Go-Live support

Education

High School Diploma

Bachelor's degree preferred (Business/Data Analytics/IT/Healthcare)

Tools

Application support tools

Testing and documentation

Job description

Cooper University Health Care in Camden, NJ seeks an entry-level Application Support Specialist to provide first-tier support to application users and troubleshoot issues across clinical workflows.

You will collaborate with application analysts, participate in testing, and assist with Go-Live activities while developing documentation and SOPs for ongoing support. Candidates with 0-2 years of experience and excellent communication are encouraged to apply.