Application Support Analyst I - Go-Live & Troubleshooting

Cooper University Health Care; Camden (NJ); On-site; USD 4,271,000 - 7,301,000; Full time

Job summary

Cooper University Health Care in Camden, NJ, is seeking an entry-level Application Support Specialist to provide first-tier support for users of clinical and administrative applications.

You will troubleshoot issues, assist with Go-Live events, maintain documentation, and translate IT terms for stakeholders. A high school diploma is required, with a Bachelor's preferred in Business, Data Analytics, or IT.

Qualifications

• High School Diploma required.
• Bachelor's degree preferred in Business, Data Analytics, IT or Healthcare.
• 0-2 years of relevant clinical, certification, or technical experience.

Responsibilities

• Provide first-tier support for application users in person, by phone, or electronically.
• Troubleshoot issues impacting operational workflows for providers, patients, and end users.
• Act as liaison between end users and application analysts.
• Attend Go-Live events and maintain up-to-date documentation.

Skills

Communication

Customer service

Multitasking

IT terminology

Education

High School Diploma

Bachelor's degree preferred in Business/Data Analytics/Information Technology

Job description

Cooper University Health Care in Camden, NJ, is seeking an entry-level Application Support Specialist to provide first-tier support for users of clinical and administrative applications.

You will troubleshoot issues, assist with Go-Live events, maintain documentation, and translate IT terms for stakeholders. A high school diploma is required, with a Bachelor's preferred in Business, Data Analytics, or IT.