IT EPIC APPLICATION ANALYST I at CoperUniversity Health Care Camden, NJ

CoperUniversity Health Care; Camden (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits program

Opportunities for professional development

Job summary

Cooper University Health Care in Camden, NJ is hiring an IT Epic Application Analyst I to join the Epic Applications Team. Ideal candidates will support application users, troubleshoot workflows, and engage in testing activities.

This role seeks individuals with experience in registration and scheduling workflows, a strong customer service orientation, and effective communication skills. A Bachelor's degree is preferred, along with relevant healthcare experience.

Join us in strengthening patient experiences and improving internal processes!

Qualifications

• 0-2 years’ work-related experience required with front-end registration and scheduling workflows.
• Workflow Experience with Epic Registration, Scheduling, and/or Referrals & Authorizations workflows.
• Healthcare experience in a hospital, medical practice, or health system preferred.

Responsibilities

• Providing first tier support to application users.
• Troubleshoot issues impacting operational workflows.
• Participate in testing activities and document test scripts.

Skills

Customer service orientation

Effective communication

Attention to detail

Education

Bachelor's degree preferred

Clinical, certification, or technical experience

Job description

IT Epic Application Analyst I – Cooper University Health Care, Camden, NJ

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Cooper IT is excited to offer an Application Analyst I position on our Epic Applications Team. Our team is focused on all things Epic. We are looking for a candidate who has experience working with Registration and/or Scheduling workflows. Responsibilities include:

• Providing first tier support to application users. Answers questions or resolves application problems for clients in person, via telephone or electronically.
• Troubleshoot issues impacting operational workflows for providers, patients, and end users. Act as liaison between the end user and application analysts.
• Participate in testing activities, execute test scripts, and document test scripts.
• Demonstrates strong customer service orientation and ability to interact well with diverse end-users, Physicians, and IT Staff.
• Patient Champion: Keeping the patient experience first and foremost in all that we do.
• Organization Champion – speak up, share ideas, and best practices on processes we could improve upon internally.

Experience Required

• 0-2 years’ work-related experience required with front-end registration and scheduling workflows.
• Workflow Experience with Epic Registration, Scheduling, and/or Referrals & Authorizations workflows.
• Healthcare experience in hospital, medical practice, or health system preferred.

Education Requirements

• Bachelor's degree preferred.
• 1-2 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.
• Information Technology/Systems, Healthcare preferred.

Special Requirements

• Must attend Cooper training classes to learn operational workflows.
• Must attend vendor specific required classes and successfully complete to acquire certifications.
• Ability to communicate effectively.
• Attention to detail.
• Support Go-Live events.