APPLICATION ANALYST I

COOPER PEDIATRICS; Camden (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Cooper University Health Care in Camden, NJ seeks an entry-level Application Support Specialist to provide first-tier support to application users and troubleshoot issues across clinical workflows.

You will collaborate with application analysts, participate in testing, and assist with Go-Live activities while developing documentation and SOPs for ongoing support. Candidates with 0-2 years of experience and excellent communication are encouraged to apply.

Qualifications

• 0-2 years relevant clinical, certification, and/or technical experience.
• Excellent written and verbal communication to convey IT concepts to non-technical users.
• Ability to troubleshoot operational workflows and provide first tier support.

Responsibilities

• Provide first tier support to application users in person, by phone, or electronically.
• Troubleshoot issues impacting operational workflows for providers, patients, and end users.
• Participate in testing activities and document test scripts.
• Support Go-Live events and maintain up-to-date documentation.

Skills

Communication skills

Customer service

Multitasking

Go-Live support

Education

High School Diploma

Bachelor's degree preferred (Business/Data Analytics/IT/Healthcare)

Tools

Application support tools

Testing and documentation

Job description

About us

At Cooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

• Provides first tier support to application users. Answers questions or resolves application problems for clients in person, via telephone or electronically.
• Troubleshoot issues impacting operational workflows for providers, patients, and end users. Act as liaison between the end user and application analysts.
• Participates in testing activities, executes test scripts, and documents test scripts.
• Demonstrates ability to grasp basic concepts of application-specific systems to support Go Lives, test scripts, documentation during installation and upgrade activities.
• Triage incidents and troubleshoot operational workflow problems based on best practice (SOP) and vendor specific solutions.
• Resolve application or affected operational workflow problems.
• Maintain, optimize, and support new feature implementations with application-specific systems.
• Follow established change management procedures.
• Support Go-Live events.
• Provides first tier support for assigned applications, ensuring quality services are delivered and performed and customer expectations are achieved or exceeded.
• Develops and maintains up to date documentation on all implementations.
• Develops and maintains Application Support standards and procedures and other documentation as required.
• Attend Cooper and vendor specific classes and successfully acquire competency and certification where applicable.

Experience Required

• 0-2 years relevant clinical, certification, and/or technical experience
• Consideration for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.

Education Requirements

• High School Diploma Required
• Bachelor's Preferred inBusiness, Data Analytics, Information Technology/Systems, Healthcare

License/Certification Requirements

• Application specific certification/proficiency within 90 days of hire if applicable.

Special Requirements

• Excellent written and verbal communication
• Ability to effectively translate IT terminology and processes with key stakeholders
• Strong customer service skills
• Ability to multitask in high pace work environment