Healthcare Implementation Specialist

Inovalon; Tampa (FL); On-site; USD 61,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Life insurance

Job summary

Inovalon, Tampa-based healthcare IT provider, seeks an Implementation Advocate to partner with provider clients, optimizing Inovalon products within revenue cycle workflows. This IC role focuses on consultative onboarding, configuring solutions, and aligning with client needs.

You will manage project timelines, communicate with stakeholders, and ensure HIPAA compliance while contributing to a growing advisory-model team. Travel is limited and local.

Qualifications

• Bachelor’s degree in Business or a related field.
• Minimum 2 years implementing or supporting software in a high-volume environment.
• Healthcare IT experience with working knowledge of revenue cycle management (RCM), including claims, remits, and eligibility processes; familiarity with HIPAA transaction code sets and EDI standards (ANSI X12, 835, 837, 270/271).
• Demonstrated experience with SaaS platforms and the ability to work across multiple operating systems (Windows, Linux).

Responsibilities

• Onboard clients from initial intake through go-live, applying a consultative approach to understand provider workflows and configure solutions accordingly.
• Document client requirements and configure applications to meet provider business processes, with emphasis on revenue cycle management workflows including claims, remits, and eligibility.
• Set and manage project timelines, milestones, and expectations with customers and internal stakeholders.
• Troubleshoot issues using an analytical approach and elevate following defined procedures, ensuring timely communication to customers and internal teams.
• Identify and communicate product feedback and expansion opportunities to the appropriate internal teams.
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work.
• Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.

Skills

RCM knowledge

SaaS platforms

Windows & Linux

Salesforce

Project management

Communication

Microsoft Office

Client-facing

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

Job description

Inovalon, Tampa-based healthcare IT provider, seeks an Implementation Advocate to partner with provider clients, optimizing Inovalon products within revenue cycle workflows. This IC role focuses on consultative onboarding, configuring solutions, and aligning with client needs.

You will manage project timelines, communicate with stakeholders, and ensure HIPAA compliance while contributing to a growing advisory-model team. Travel is limited and local.