Healthcare Implementation Program Lead

UPS; El Paso (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

UPS is seeking a permanent, on-site Implementation Lead to manage client implementations from handoff to go-live and hypercare. You will coordinate cross-functional requirements, develop SOPs, and maintain project records while driving risks to closure.

Strong Excel, Salesforce, and Power BI skills are required to report performance and status. The role supports UPS Healthcare Precision Logistics with a schedule that varies by region, typically Monday to Friday.

Qualifications

• Experience in client implementations, logistics, operations, or customer solutions.
• Strong cross-functional coordination, organization, communication, and problem-solving skills.
• Ability to manage multiple priorities, identify risks, and drive actions to completion.
• Proficiency with Excel, project trackers, and reporting tools.
• Working knowledge of MxTMS or ability to learn transportation management systems quickly.

Responsibilities

• Manage client implementations from commercial handoff through go-live and hypercare.
• Coordinate cross-functional requirements, milestones, risks, dependencies, and readiness activities.
• Develop client-specific SOPs and coordinate required Quality and Operations approvals.
• Lead implementation meetings, track actions, and drive issues to resolution.
• Monitor go-live performance, collaborate with hypercare support.
• Maintain accurate Salesforce, Blue Notes, and project records.
• Provide implementation status and performance reporting using Power BI, Excel, and project tools.

Skills

Cross-functional coordination

Organization

Communication

Problem solving

Excel

Power BI

Project tracking

Tools

Salesforce

MxTMS

Power BI

Excel

Job description

UPS is seeking a permanent, on-site Implementation Lead to manage client implementations from handoff to go-live and hypercare. You will coordinate cross-functional requirements, develop SOPs, and maintain project records while driving risks to closure.

Strong Excel, Salesforce, and Power BI skills are required to report performance and status. The role supports UPS Healthcare Precision Logistics with a schedule that varies by region, typically Monday to Friday.